This kind of service is why you people deserve to die.
Well, that was slightly more pleasant than a root canal. As you may recall from my morning post, there's a possibility that I can use Mom & Dad's frequent flyer miles on Delta to go home for a couple of weekends next month, and lo, this turns out to be the case. Unfortunately Delta is charging me $60 to get the first ticket using Mom's miles, and they want me to cough up another $200 to combine Dad's remaining miles with Mom's to cover the second one. Service fees, you know...and there will probably be more fees to get the second ticket. Now, I may be new to this frequent flyer thing, but I was under the impression that these were rewards for regular customers. What kind of reward is it when you have to pay money to use the damn things or pass them to family? Maybe I could dodge the fees by forking out a death certificate, a copy of the will, and other fun crap to Delta, but by the time I'm done with all that codswallop I might as well just head over to Travelocity and catch a flight on AirTran instead. At least AirTran will fly me into Dulles in a real airplane and not one of these third-party commuter jet puddle-jumpers built by Canadair, Embraer, Airbus or some other Third World airplane company.
*shakes head* Honestly, people. You're in the business of making people happy. This is not the way to do it, and at this point you're on my list of "Companies who need to find their way to the tar pits and climb in so other people can do the job they were supposed to." Right next to Northwest Airlines. Die, die, die.